Having a personal and long-term relationship with all major shipping lines globally, we are able to pass on the added value to our clients. Desmond’s Clearing and Forwarding is able to offer a service backed by the most reputable suppliers in the industry!
As part of our comprehensive service, Desmond’s Clearing and Forwarding will professionally facilitate airfreight imports and exports.
We are members of SAAFF (South African Association of Freight Forwarders), whose training requirements and code of conduct we strictly adhere to. This is another way we offer our clients the highest level of professional service. We are accredited as a BEE level 1 organization, which is part of our ongoing commitment to be part of South Africa’s success.
Upon receipt of shipment details and/or documentation, we telephonically and electronically track cargo in order to establish estimated time of arrival and current shipment status. Once established, these details are verified with the relative Port and Carrier authorities in order to ensure the accuracy of details.
Upon retrieval of accurate details, a comprehensive shipment update is forwarded to the client advising them of arrival /departure of consignment, simultaneously, relevant documentation is requested and chased with regular follow-ups.
Upon receipt of required customs clearance documentation, customs clearance is processed and delivery to client is arranged accordingly. Simultaneously, the client is forwarded regular shipment updates, until they have confirmed receipt of cargo to their satisfaction and outstanding equipment is returned to the respective parties.
Thereafter, the shipment is immediately invoiced. A copy of the invoice, accompanied by a copy of the customs clearance documents, is mailed to the client. The original invoice and original customs clearance documentation is then couriered as arranged with the client.